Return Policy Commandments
- All returns must be received back to our warehouse in new and unused condition. There are no exceptions. If you return a used product, we unfortunately cannot refund you.
- Items damaged by you cannot be returned. If your product is damaged as a result of misuse, you are responsible and your product is no longer eligible for a return.
- All items with packaging must be returned unopened and in original packaging to be eligible for a refund.
If you Received a Defective or Damaged Item
We stand behind our products we sell at the Glass Warehouse. We use quality control and we test most of our products that we sell. On the rare occasion that you are shipped a product that is damaged, simply begin the return process by clicking the button below and we will take care of shipping costs to receive the item back to our warehouse. All refunds will be issued within 48 business hours of our receipt of the damaged/defective item. Defective or Damaged items must be returned within 30 days of receipt. If your item breaks outside of the return period, a part is missing, or if you have difficulty or questions about using the product, we recommend contacting the manufacturer.
If you Received an Incorrect Item
We double-check every package before it goes out, however, we are not perfect! If you receive an incorrect item, we will send you your correct order at no charge to yourself. Start the return process by clicking the button below. We will provide you with a prepaid shipping label to send the incorrect items. Once we have received the incorrect items at our warehouse, we will ship out your correct replacement items within 48 hours.
Buyer’s remorse? Not what you expected? If you would like to return your items (for whatever reason), you may do so within 30 days of receiving the item. Unwanted items must be in a new and unused condition. You will only be responsible for the cost of returning the unwanted item. We will provide you with a prepaid shipping label. Once we receive the unwanted item back at our warehouse, we will refund you the cost of the item (minus return shipping charges).
Credit Card Protection
Did pay for your purchase using a credit card? Did you know that you some credit cards offer you return protection? This means your credit card may fully reimburse you for your unwanted items. Read here for more details! [https://www.nerdwallet.com/blog/credit-card-benefits/credit-card-return-protection-guide/