Don't worry! There is no such thing as a stupid question.

Q: Do you accept returns/refunds?

A: Please visit our Return Policy page.

Q: How long does shipping take? 

A: Our family and staff work extremely hard to ready your order as soon as possible. Monday through Saturday, received orders will generally be prepared and and sent out on the same day. Orders received on Sunday will be shipped the following Monday. After your item are shipped, the package will arrive 2-4 business days later. We ship from Southern California. If you are a Southern California resident, it is possible your package will arrive the next day!

Q: Do you have payment plans? 

A: As of right now we do not offer any payment plans, however, we intend to partner with an installment payment merchant soon. Stay tuned!

Q: Do you have a rewards program?

A: Please see our Rewards Page.

Q: How do I cancel my order?

 A: you receive a shipping confirmation email, please email us at or call us at (951) 676-2200.

Q: How much does shipping cost?

 A  :United States all orders over $19.99 are shipped free! If you live in Canada, our flat rate is $25.00 unless you spend more than $450. Sorry Canadians, shipping to your country is expensive! 

Q: How do I track my package?

A: Please check your email for a confirmation email. The confirmation email will contain a tracking number. If you entered your phone number at checkout, you will receive a text message update regarding the whereabouts of your package. If you accidentally deleted your email or did not provide your phone number, please email us at

Q : What if I cannot find something I am looking for on your website?

A: As California’s largest smoke shop, we carry thousands of items that we do not showcase online. Please contact us at or message us on Instagram Our friendly staff will help you identify the product you are looking for and we may even be able to ship your order out on the same day! 

Q: Do you sell synthetic urine?

A: In the State of California, it is illegal to sell synthetic urine. We no longer sell synthetic urine per state law.

Q: Is the House Glass Brand sold exclusively on your website? 

A: Yes! House Glass is our own line of glass. The glass is made in Southern California and sold exclusively on our website and our three brick and mortar locations.